FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges vary based on the distance between the shop and the delivery address. You can check the rates directly when placing an order or contact our customer service for more details.
How Can I contact you?
You can easily reach us by clicking on the floating contact button on our website. It provides all the details you need to get in touch with us quickly.
How long will delivery take?
For downloadable products, delivery is instant and takes just a second. For physical goods, delivery within the same city is completed quickly, while deliveries to different cities take approximately 2 days.
What exactly happens after ordering?
Once your order is placed, you’ll receive a confirmation with all the details. For physical goods, the seller prepares your item, and it is dispatched for delivery. For downloadable products, you’ll receive an instant link to access your purchase.
Do I receive an invoice for my order?
Yes, an invoice is automatically generated for every order. You can download it from your account or receive it via email after your purchase is confirmed.
PAYMENT INFORMATION
Payment is deducted immediately after you confirm your order, either from your bank account or mobile money account. Alternatively, you can choose to pay cash on delivery.
wishlist is a feature that allows you to save products you’re interested in for future purchase. You can add items to your wishlist and easily access them later when you’re ready to buy
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If you receive a damaged or incorrect product, please contact us immediately through the floating contact button on our website. Provide your order details and photos of the item, and we’ll assist you with a return or replacement as quickly as possible.
You can change or cancel your order within a short window after placing it. Please contact us as soon as possible through the floating contact button on our website. Once the order has been processed or shipped, changes or cancellations may no longer be possible.
Package tracking allows you to monitor the status of your order in real-time. Once your order is shipped, you’ll receive a tracking number that you can use to check the progress of your delivery and estimated arrival time.
